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Frequently Asked Questions

The pictures that you see on the site are all genuine works and are not prints. These are painted by the artists mentioned alongside. While the team handling the site takes care to ensure that these are genuine works and not prints, incase of any customer coming across such an issue, you need to immediately inform.
The colours of any of the product displayed on the site will vary slightly from the original due to the quality of resolution of the display screen used by the customer.
The delivery of the art work will be done by the Artist/ Partner and the responsibility of the same will not be lie with the website. Our artists have been informed to dispatch the art work through a courier of repute who will also provide a tracking facility.
For bulk requirements please get in touch with our customer care team and we would be happy to help you with your requirements.
To ensure the security of the customer's transaction, we don't release the artist's payment to their bank account without the validation from the customer on the product being received in good condition.
We have tied up with the premier Online Payment Gateway-BillDesk. BillDesk handles close to a million transactions and are the best known in the market for their security protocols and the number of banks that they service.
This usually happens due to the various factors beyond the control of the Online Payment Gateways and if incase this happens, there is no need to worry since the banks will automatically reverse the payment.
The contact number and email are taken to ensure the authenticity of the customer. Note that the OTPs and the system generated messages are send to your Mobile number as well as your email id. After the order is placed, we inform you on the dispatch and this info will be used by the courier agency to get in touch with you for delivery. We also send the customer the necessary updates on their consignment in transit.
The data collected from the customers is only used to ensure that we provide them with the hassle free service. We will neither share these data nor allow any misuse of the same. The handling of the customer data is governed by the strict internal guidelines. Moreover we are bound by the laws enacted by the Govt. of India for the safety and privacy of the customers.