As a buyer, you understand that Chasingsun.in is a market place and is only responsible for bring the artisans and the buyers on the same platform and we in no way lay claim to authenticity or the intellectual property rights of any of the products displayed. The products are displayed by the Artisans directly.
As a buyer, you understand and accept that upon initiating a Transaction on the Website, you are entering into a legally binding and enforceable contract with the seller to purchase the items from the seller using either Payment on Billing or Payment on Delivery (to be offered on a later date) as the method of payment to pay the Transaction Payment which shall be paid to the seller through your Issuing Bank (except in case of cash payments). You agree and acknowledge that the Company is only a facilitator of collection and remittance of Transaction Payment. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Payment collected by the Company through and of the prescribed payment methods.
You as the customer need to note that there will be slight variations in the colour of the artifacts or paintings displayed on the site from the actual due to colour variations of the display screen used by the customer. This will in no way be the reason for refund or exchange.
You shall pay the Transaction Payment through the available methods of payment i.e. Payment on Billing through the online payment gateway, for the Transactions conducted on the Website. You will be intimated when (i) the Transaction Payment is credited to the account of the Company (in case of Payment on Billing) or (ii) on committing to pay the Transaction Payment on Delivery if you opt for Payment on Delivery payment method, which will be confirmed by the Website. The Website shall notify the Buyer upon Payment Confirmation through the available contact details as provided by the customer on the site.
Buyers are not permitted to buy any product without making a payment of the Transaction Payment by Payment on Billing method
The contact details provided by you on the Website shall be accurate and current at all times and you shall update any change in your contact information on the Website immediately. The Company takes no responsibility for any delay/ non delivery of the goods on account of failure of the User to update the contact information provided on the Website and any consequent negative feedback by the buyer will be deleted.
You shall use the feedback and review mechanism to communicate your fair opinion and facts in respect of any Partner or the Website or your experience whilst using the Website, known to you from first-hand experience only. You shall not include any hearsay information, or information that results in maligning any User, brand or product in your feedback. You must inform the Company immediately on becoming aware of violation of any applicable laws or violation of the provisions of this User Agreement and the rules and policies made there under.
The Company reserves the right to limit the amount payable and the volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while paying the Transaction Payment.
To prevent any misuse, a payment (in whichever method) of the Transaction Payment initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which case the Company may contact the buyer for verification of or additional information, details, data and documents. The Company may not confirm the payment if such information, details, data and documents are false, misleading, incorrect or incomplete and consequently the Valid Card and/or the Valid Bank Account will not be charged. In such case, the Dispatch timelines will not commence until Payment Confirmation. The result of the checks and verification shall be communicated to the buyer and seller.
• The Company reserves the right to refuse to process Transaction Payment in respect of Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the Issuing Bank.
Upon successful receipt of the Transaction Payment by the Company from the Buyer within 3 days of booking the Transaction and completion of verification of payment in accordance with the clause above, the Company shall notify the buyer that the Transaction Payment has been received.
We at ChasingSun.in take pride in ensuring that the customers have a delightful shopping experience with us. We have a friendly return and refund policy to ensure that the customers are free of the stress of purchasing online.
Since we are a marketplace and the seller is responsible for the shipping of the art, we do not release your payment to the seller till the products are received by you and you are happy with it.
Our endeavour is to make your online purchase of any art and craft a memorable one and we go that extra mile to ensure that you have a pleasant experience with us.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 48 hours of receipt of the product.
Disputes registered after 48 hours of delivery may not be entertained by sellers. Bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.
You need to register your dispute by: By sending an email to firstname.lastname@example.org, with images of broken/defective/damaged products within 48 hours of delivery. We need photos of the damaged/defective/different products received so that we can take up the issue with the seller. Please mention your order number in the subject line of the email
After the seller reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow the seller three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
Please allow 3 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to email@example.com and we will ensure you get timely resolution to your dispute.
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 100- 200 voucher which can be used to buy any of the Chasingsun products within the next 3 months.
Please ensure that the return material is packed well to ensure that there is no further damage than what was captured in your photograph . This will help us in assessing the reason for the damage and ensuring quality.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of the receipt of the returned material.
We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you unless a return pickup has been authorized by Chasingsun team. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).